Sleep Problems? Snoring? Tired all the time? And don’t like the idea of spending a night in a Clinic or Hospital to get checked out. WE CAN HELP* Resp-I-Care now offers: Hotel based sleep testing to include: Diagnostic Polysomnography CPAP Titration BiPAP Titration Split-night Polysomnography Testing by experienced, Nationally Registered Polysomnography Technologists, who are committed to delivering the finest professional care. Convenient and safe locations provide an experience everyone can enjoy. Kingsport Hampton Inn I-26 exit 4 Bristol-Hampton Inn I-81 exit 74a Call 1-800-53-SNORE Please call for more info or to schedule an appointment. We Accept Most Insurance Plans.

Customer Service

Our Mission
To provide superior home medical services to all people in this region by providing quality patient care through well-trained personnel who utilize state-of-the-art equipment, procedures and education/training. We continually strive for excellence by meeting or exceeding the needs of our patients, their families and the communities we serve.

Our Goal is maintaining quality home care services:

• To ensure that the delivery of services is consistent with the agency's mission statement;
• To provide continuity of home care for clients; and
• To demonstrate our commitment to serving you, our customer, and assuring that your personal rights are respected.

As a courtesy to our patients, Resp-I-Care provides assistance with arranging for your medical needs while you travel.
Resp-I-Care is a member of Freedom Link, sponsored by the VGM Group, the largest network of independent HME dealers in the United States.  There are over 2,000 medical equipment provider members in more than 3,500 locations.  This certainly helps us accommodate your travel needs to provide you peace of mind so you can enjoy your trip.

Please contact us at least two weeks prior to your departure date so that appropriate arrangements can be made for your convenience and safety.

We strive to provide the best aspects of customer service including:

• Pick up and delivery of products
• 24 hour emergency service
• In store health clinics (blood pressure, respiratory, glucose, etc.)
• Arrange for patient travel
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Provide oxygen conserving devices for client's ease of portability of O₂